Effective Date: 12/11/2024

Welcome to The Kendal Company. By accessing our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. **General Information**

- These terms apply to all visitors and users of our website. If you do not agree with any part of these terms, please do not use our site.

2. **Products**

- We sell candles, honey, lip care products, and accessories. All products are described accurately; however, slight variations may occur due to natural materials and handcrafted processes.

3. **Orders and Payment**

- All orders are subject to acceptance and availability. Payment must be completed at the time of purchase. We accept various payment methods, which will be listed at checkout.

4. **Shipping and Delivery**

- We strive to process and ship orders promptly. Standard delivery times are estimated at 3-5 business days, but may vary based on your location and chosen shipping method. We are not responsible for delays caused by external factors, including shipping carrier delays. Delivery charges will be clearly stated at checkout.

5. **Returns and Refunds**

- Under the Consumer Rights Act 2015, you have the right to return goods that are faulty or not as described. If you receive a damaged or incorrect item, please contact us within 14 days of delivery for resolution. We may request photos of the damaged item. Unopened and unused items can be returned within 14 days for a full refund.

6. **Consumer Rights**

- Your statutory rights as a consumer are not affected by these terms. If you have any issues with your order, please contact us for assistance.

7. **Privacy Policy**

- We respect your privacy. Your personal information will be used in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (GDPR).

8. **Limitation of Liability**

- The Kendal Company is not liable for any direct, indirect, or consequential damages arising from the use of our products or website, to the extent permitted by law.

9. **Modifications**

- We reserve the right to modify these terms at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of the updated terms.

10. **Governing Law**

- These terms are governed by the laws of England and Wales. Any disputes arising from these terms will be handled in the appropriate courts of England and Wales.

11. **Contact Us**

- For any questions or concerns regarding these terms, please contact us at thekendalco@gmail.com .

Thank you for choosing The Kendal Company! We appreciate your support and hope you enjoy our products.